To start the return process contact Nordstrom’s for your RMA (Return Merchandise Authorization) number. Please confirm you have the original Invoice and packaging available. Our goal is to make acceptable returns as no-hassle as possible but we need your help in this process too.

• The RMA number must be noted with returned items. When an item arrives in person or via shipping the number is needed for proper credit and restocking.
• Returned parts must be in the same condition as they were purchased and may not be painted, disassembled or tampered with.
• The expense of returning parts to Nordstrom’s is the purchaser’s responsibility whether that is in person or via shipping systems.
• Brokered in non-stocked parts ordered specifically for your request are non-refundable.
• Parts that were removed specifically for you which require extensive time or cutting to remove from a vehicle are non-refundable.
• New and remanufactured components that have been approved for return may be subject to an inspection fee prior to final credit.
• Electrical parts returned with the smoke let out of them (i.e. shorted, fried, burned) are non-returnable. Please diagnose circuits prior to purchasing parts.
• Core returns must be drained of all fluids, assembled and complete as they were sold to you with the original containers and must be in approved rebuildable condition. Bent or broken housings must be approved prior to purchase. Cores must be returned within 90 days to qualify for full core refund.
• Refunds will NOT exceed the original purchase price.
• Shipping and Handling charges are non-refundable.
• No refunds on deposits or payments. Parts with deposits will be restocked after 30 days.
• Payments made by check will be refunded no sooner than 10 business days from the date of the invoice.