SHIPPING INFORMATION

Shipping Damage Claims

You must inspect your purchased item(s) when you receive them and immediately notify the shipping carrier before they leave. Nordstroms is not responsible for damage caused by shipper. Please notify Nordstrom’s Automotive, Inc. at [email protected] or 877-200-0109 if the item(s) were damaged at the time you received them and we will help you with your claim. In order for Nordstroms to get reimbursed by the shipping company for damage they caused, this must be done. After we receive notification from the shipping company that they will cover the damages, we will send a replacement item or reimburse you for your purchase and shipping cost only.

Ship To Locations

All of our listings with shipping amounts indicated in the listing are for destinations within the 48 US states only with UPS ground service. APO FPO addresses will be sent via USPS Priority Mail.

We will ship to Alaska, Hawaii and Internationally for an extra charge. In most listings, there will be a shipping calculator that you may click on to determine shipping rates to your destination. Items sold to International locations, APO FPO, Alaska, Hawaii, Puerto Rico and other US Territories will be sent via USPS Priority Mail. UPS may be used in unique situations only. We will not ship freight items and some larger or fragile parts outside of the 48 US states.

*PLEASE READ BELOW FOR FREIGHT ITEMS (Engines, Transmissions, Etc..)*

Freight shipping refunds and coverage is dealt with on a per case basis at the discretion of Nordstrom’s Automotive.

The following terms apply when buying an engine, transmission or other oversized item from us. This does not apply to items being shipped VIA UPS or FEDEX. Please read these through carefully before you make your purchase.

• We will not ship any freight item outside of the 48 US states or International.
• Items are shipped to either a commercial address or a local terminal for pick up.

Commercial address: 

A commercially zoned area able to unload a freight item from a freight truck. Example would be the shop that’s doing the work for you. A shop operating at a residence or farm is not considered commercial unless its a commercial zoned area.

Local Terminal Pick Up: 

Terminal’s are usually the local location of the carrier the item is being shipped with. Some carriers are also run from the near by air port. The terminal will notify you when your shipment has been received and is ready for pick up. They will be able to load the item on your vehicle for you or have means to assist you in loading. Terminals range in distance from your location. We do our best to get them as close as possible but in some cases they may be a bit of a drive from you. For terminal pick ups we suggest you call after making payment to ensure we get it to a terminal close by.

• All Commercial addresses must include a working phone # and name of business. If we do not have a business name your item WILL NOT be shipped.
• Shipping carrier is determined at the time of shipment.
• Residential Delivery is available for an extra charge. Please contact us before you purchase for an accurate freight quote.
• If a freight item is marked as a residential address your order will be held for more information. If we are not able to get in contact with you then the item will either be shipped to a terminal for pick up or will not be shipped.
• Customer pick up is available. Please contact us as soon as possible after the auction to let us know when you will be picking the item up.