If a part requires you to contact us before purchase or shipping, it will be indicated on that parts details page. This may be because of its size, shipping concerns (fragile), only available for local pickup or it is the type of part that is best described in greater detail before a purchase is made.
Items processed normally will leave with UPS Ground. A tracking number will be e-mailed to you when available. Please contact us directly at 877-200-0109 or [email protected] for any shipping questions.
UPS, USPS, and FREIGHT shipping is not refundable. Customer is responsible for return shipping for returns and warranty issues. Please see our Return and Warranty Policy page for full details.
We will process every order within 24 orders of checkout, if the part is on the shelf & in stock. Our business hours are from 8-5 M-F CST. Orders placed after 3:00 pm CST cannot be guaranteed shipping that day. All Non-Freight items will be sent via UPS ground unless given instruction otherwise. If you need 2nd day air or Next day air service please call us directly for best results. You may also add this service during checkout but we can only guarantee shipment of these orders if it is placed before 3:00 CST. All freight items will go out the same day if the order is placed before 12:00 noon CST. This is providing that we have adequate payment, shipping instructions and phone numbers to process the shipment.
You must inspect your purchased item(s) when you receive them and immediately notify the shipping carrier before they leave. Nordstroms is not responsible for damage caused by shipper. Please notify Nordstrom’s Automotive, Inc. at [email protected] or 877-200-0109 if the item(s) were damaged at the time you received them and we will help you with your claim. In order for Nordstroms to get reimbursed by the shipping company for damage they caused, this must be done. After we receive notification from the shipping company that they will cover the damages, we will send a replacement item or reimburse you for your purchase and shipping cost only.
All of our listings with shipping amounts indicated in the listing are for destinations within the 48 US states only with UPS ground service. APO FPO addresses will be sent via USPS Priority Mail.
We will ship to Alaska, Hawaii and Internationally for an extra charge. In most listings, there will be a shipping calculator that you may click on to determine shipping rates to your destination. Items sold to International locations, APO FPO, Alaska, Hawaii, Puerto Rico and other US Territories will be sent via USPS Priority Mail. UPS may be used in unique situations only. We will not ship freight items and some larger or fragile parts outside of the 48 US states.
*PLEASE READ BELOW FOR FREIGHT ITEMS (Engines, Transmissions, Etc..)*
Freight shipping refunds and coverage is dealt with on a per case basis at the discretion of Nordstrom’s Automotive.
The following terms apply when buying an engine, transmission or other oversized item from us. This does not apply to items being shipped VIA UPS or FEDEX. Please read these through carefully before you make your purchase.
A commercially zoned area able to unload a freight item from a freight truck. Example would be the shop that’s doing the work for you. A shop operating at a residence or farm is not considered commercial unless its a commercial zoned area.
Local Terminal Pick Up:
Terminal’s are usually the local location of the carrier the item is being shipped with. Some carriers are also run from the near by air port. The terminal will notify you when your shipment has been received and is ready for pick up. They will be able to load the item on your vehicle for you or have means to assist you in loading. Terminals range in distance from your location. We do our best to get them as close as possible but in some cases they may be a bit of a drive from you. For terminal pick ups we suggest you call after making payment to ensure we get it to a terminal close by.