If a part requires you to contact us before purchase or shipping, it will be indicated on that parts details page. This may be because of its size, shipping concerns (fragile), only available for local pickup or it is the type of part that is best described in greater detail before a purchase is made.
Items processed normally will leave with UPS Ground. A tracking number will be e-mailed to you when available. Please contact us directly at 877-200-0109 or [email protected] for any shipping questions.
UPS, USPS, and FREIGHT shipping is not refundable. Customer is responsible for return shipping for returns and warranty issues. Please see our Return and Warranty Policy page for full details.
We will process every order within 24 orders of checkout. Our business hours are from 8-5 M-F CST. Orders placed after 3:00 pm CST cannot be guaranteed shipping that day. All Non-Freight items will be sent via UPS ground unless given instruction otherwise. If you need 2nd day air or Next day air service please call us directly for best results. You may also add this service during checkout but we can only guarantee shipment of these orders if it is placed before 3:00 CST. All freight items will go out the same day if the order is placed before 12:00 noon CST. This is providing that we have adequate payment, shipping instructions and phone numbers to process the shipment.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
|Register with Bongo and receive a U.S. shipping address.|
|Enter the Bongo address as both your billing and shipping address.|
|Use the credit card that you have on file with Bongo as the payment method.|
|Once the order arrives at Bongo, log into your account to forward to your country.|
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
|Click Below to Get Started:
Shipping Damage Claims
You must inspect your purchased item(s) when you receive them and immediately notify the shipping carrier before they leave. Nordstroms is not responsible for damage caused by shipper. Please notify Nordstrom’s Automotive, Inc. at [email protected] or 877-200-0109 if the item(s) were damaged at the time you received them and we will help you with your claim. In order for Nordstroms to get reimbursed by the shipping company for damage they caused, this must be done. After we receive notification from the shipping company that they will cover the damages, we will send a replacement item or reimburse you for your purchase and shipping cost only.
Ship To Locations
All of our listings with shipping amounts indicated in the listing are for destinations within the 48 US states only with UPS ground service. APO FPO addresses will be sent via USPS Priority Mail.
We will ship to Alaska, Hawaii and Internationally for an extra charge. In most listings, there will be a shipping calculator that you may click on to determine shipping rates to your destination. Items sold to International locations, APO FPO, Alaska, Hawaii, Puerto Rico and other US Territories will be sent via USPS Priority Mail. UPS may be used in unique situations only. We will not ship freight items and some larger or fragile parts outside of the 48 US states.
*PLEASE READ BELOW FOR FREIGHT ITEMS (Engines, Transmissions, Etc..)*
Freight shipping refunds and coverage is dealt with on a per case basis at the discretion of Nordstrom’s Automotive.
The following terms apply when buying an engine, transmission or other oversized item from us. This does not apply to items being shipped VIA UPS or FEDEX. Please read these through carefully before you make your purchase.
- We will not ship any freight item outside of the 48 US states or International.
- Items are shipped to either a commercial address or a local terminal for pick up.
Commercial address: A commercially zoned area able to unload a freight item from a freight truck. Example would be the shop that’s doing the work for you. A shop operating at a residence or farm is not considered commercial unless its a commercial zoned area.
Local Terminal Pick Up: Terminal’s are usually the local location of the carrier the item is being shipped with. Some carriers are also run from the near by air port. The terminal will notify you when your shipment has been received and is ready for pick up. They will be able to load the item on your vehicle for you or have means to assist you in loading. Terminals range in distance from your location. We do our best to get them as close as possible but in some cases they may be a bit of a drive from you. For terminal pick ups we suggest you call after making payment to ensure we get it to a terminal close by.
- All Commercial addresses must include a working phone # and name of business. If we do not have a business name your item WILL NOT be shipped.
- Shipping carrier is determined at the time of shipment.
- Residential Delivery is available for an extra charge. Please contact us before you purchase for an accurate freight quote.
- If a freight item is marked as a residential address your order will be held for more information. If we are not able to get in contact with you then the item will either be shipped to a terminal for pick up or will not be shipped.
- Customer pick up is available. Please contact us as soon as possible after the auction to let us know when you will be picking the item up.